Dental Risk Day | Neena Manek | Friday 26 November 2021

For: Nurses,

Description

Dental practices have been put under extraordinary pressure in the past 20 months causing severe tests to personal and professional and business resilience. As the country emerges from the pandemic the speakers day will reflect the medico-legal challenges that practices face, in spite of and because of the pandemic. The way that the dental team has to communicate with patients is crucial for the effective and safe delivery of care, so the speakers will explore how the use of Human Factor principles will affect the outcome of care for patients

MDDUS advisers have noted that patient complaints are more difficult to manage and take longer to resolve. Complaints management is a challenge for the whole dental team so the speakers will discuss the risk management steps that the whole team can take to prevent, manage and resolve complaints.

There have been some significant developments in the medico-legal landscape in recent months. Several court cases have discussed the responsibility of practice owners in relation to claims in negligence. It is important that practitioners understand how these judgments affect their own practices. At the same time the General Dental Council has decided to review its Scope of Practice Guidance. This will inevitably impact the whole of the dental team, so delegates will be asked to reflect how this might affect their own personal practice and the way that dental care is delivered to their patients.

Finally, as this is a face to face event, there will be an opportunity for delegates to “Ask the Adviser” This will be a chance for lively debate and discussion of the problems that practitioners face and to appreciate the challenges that an indemnity organisation faces when dealing with requests for assistance and cases.

The day will be illustrated with examples of cases that the advisers and their colleagues have dealt with.

Aims

• reflect the current medico-legal challenges that practices face
• explore how the use of Human Factor principles will affect the outcome of care for patients
• risk management steps that the whole team can take to prevent, manage and resolve complaints
• understand how recent developments in the medico-legal landscape judgments affect your own practices
• reflect on how the GDC review of its Scope of Practice Guidance might affect your own personal practice and the way that dental care is delivered to patients
• “Ask the Adviser” exploring the problems that practitioners face and to appreciate the challenges that an indemnity organisation faces when dealing with requests for assistance and cases.

Objectives

• Be able to describe the importance of effective communication with patients as a risk management skill
• Be able to explain how a claim in negligence could impact the owners of a practice
• Understand how to manage a verbal and a written complaint
• Appreciate the changes proposed for the GDC Scope of Practice Guidance and feel able to contribute to the consultation shortly to be launched.

Speakers

Neena Manek

Neena qualified in Leeds in 2001. She has a long standing interest in dentolegal issues and obtained a Master’s degree in Medical Law (LLM) from Cardiff in 2015. Her background is in mixed dental practice, including domiciliary dental practice. Before joining MDDUS in September 2021, Neena worked for Dental Protection for seven years. Neena has many years of experience supporting dentists and DCP’s in dealing with complaints NHS challenges as well as supporting dentists who are faced with investigations by the GDC.

Sessions

09:30 - 11:00, session 1

11:30 - 13:00, session 2

GDC outcomes

A, B, D,